Secure
Scalable
Coded
Bukharisha Ali Shaik
Service Delivery & Security Engineering
Secure, scalable IT services built through ITIL and code.
Bridging Technical Operations with Strategic Delivery.
I work at the intersection of IT operations, security, and delivery. Translating technical complexity into dependable, scalable services.
With a background in Service Delivery and a Master's in Cyber Security, I bring a security-first, systems-driven approach to IT Service Management, incident reduction, and digital transformation.
My focus is simple: services that hold under pressure, processes that scale, and delivery that aligns with organisational goals.
Core
- Service Delivery Engineering
- Cyber Security (Operations-Focused)
- ITIL Service Management
Focus
- Incident & Problem Reduction
- Security Monitoring & Response
- Process Automation & Optimisation
Tech
- ServiceNow · Jira
- SIEM (Monitoring & Incident Response)
- Active Directory · Identity Management
- PowerShell · Python
- Windows · Linux
Career History
( 002 — TIMELINE )University of Portsmouth
Service Delivery Analyst
Delivering reliable IT services for staff and students.
Bell Integration
Service Desk Analyst
Delivering consistent service across global enterprise environments.
University of Portsmouth
IT Help Advisor
Resolving student and staff facing IT issues at scale.
MSc Cyber Security & Forensic Information Technology
University of Portsmouth (2024)
M.Tech Software Engineering
VIT University (2020)